Gold Coast, South Brisbane & Surrounds

Gold Coast, South Brisbane & Surrounds

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TERMS & CONDITIONS

Last updated: February 2026

Welcome to Manners Mowing & Maintenance. By booking or using our services, you agree to the following Terms & Conditions. These are in place to ensure clear communication, fair expectations, and great service for everyone.


1. SERVICES

Manners Mowing & Maintenance provides lawn mowing and general garden maintenance services across the Gold Coast, Queensland. Services may be provided as one-off visits or as recurring services (weekly, fortnightly, or monthly).


2. QUOTES & PRICING
  • All quotes are based on the information provided at the time of booking.

  • Prices may change if property conditions differ from what was described (e.g. overgrown lawns, access restrictions).

  • Any pricing changes will be discussed with you before work continues.


3. PAYMENT TERMS
  • Payment is required after the service is completed.

  • Payment methods and timeframes will be communicated at booking or invoicing.

  • Late payments may result in delayed or suspended future services.


4. CANCELLATIONS & RESCHEDULING
  • We require at least 24 hours’ notice for cancellations.

  • Cancellations made within 24 hours of the scheduled service may incur a 20% cancellation fee.

  • Rescheduling is always free, provided notice is given.


5. WEATHER CONDITIONS
  • For the integrity and health of your lawn, services may be postponed due to wet weather.

  • If rain occurs, we will contact you to discuss the condition and wetness of the lawn before proceeding.

  • Weather-related delays do not incur cancellation fees.


6. PROPERTY ACCESS & SAFETY
  • Customers are responsible for ensuring clear and safe access to the property on the scheduled service day.

  • All pets must be secured, and dog waste must be removed prior to our arrival.

  • Manners Mowing & Maintenance is not responsible for delays or incomplete services due to restricted access or unsafe conditions.


7. DAMAGE & LIABILITY
  • Manners Mowing & Maintenance is fully insured.

  • We are not responsible for damage caused by:

    • Hidden or unmarked items in grass or garden beds

    • Pre-existing damage

    • Unmarked or shallow irrigation, sprinkler, or drainage systems

  • Any concerns or issues must be reported within 48 hours of service completion.


8. RECURRING BUSINESS
  • Recurring services will continue as scheduled unless cancelled or changed by the customer.

  • Pricing may be reviewed periodically and adjusted with notice.

  • Missed visits due to access issues or customer unavailability may still be chargeable.


9. RIGHT TO REFUSE SERVICE

Manners Mowing & Maintenance reserves the right to refuse or discontinue services if conditions are unsafe, unhygienic, or if abusive behaviour is directed toward staff.


10. GOVERNING LAW

These Terms & Conditions are governed by the laws of Queensland, Australia.


11. CONTACT

If you have any questions about these Terms & Conditions, please contact us directly. We’re always happy to help.

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