PRIVACY POLICY

1. Introduction

Manners Mowing & Maintenance ("we", "us", "our") respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what personal information we collect through mannersmowing.com.au, how we use it, and the choices available to you. We have written this policy in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth) as a matter of good practice.

2. Information we collect

We may collect the following personal information when you interact with our website or Services:

• Contact details you provide via our quote request or contact form, such as your name, phone number, email address, and property address.
• Details about your enquiry, such as the type of service you're interested in and any notes you include in the message field.
• Technical information such as your IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics tools when you browse our website.

3. How we use your information

We use the personal information we collect to:

• Respond to your enquiries and provide quotes for our Services;
• Schedule, deliver, and follow up on bookings;
• Communicate with you about your service, including appointment reminders and invoices;
• Improve our website and understand how visitors use it; and
• Comply with any legal obligations that apply to us.

We do not sell or rent your personal information to third parties.

4. Disclosure of information

We may share your information with trusted third-party service providers who help us operate our business, such as our website hosting provider, form and email service providers, and analytics tools (for example, Google Analytics). These providers only access the information needed to perform their function and are expected to handle it securely.

We may also disclose your information if required to do so by law, or to protect our rights, property, or safety, or that of our clients or the public.

5. Cookies and analytics

Our website may use cookies and similar technologies to help it function properly and to understand how visitors use the site (for example, via Google Analytics). You can control or disable cookies through your browser settings, though some parts of the website may not function as intended if cookies are disabled.

6. Third-party links

Our website may contain links to third-party sites, such as Google Maps, Facebook, and Instagram. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies separately.

7. Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

8. Data retention

We retain personal information for as long as is necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements, after which it is securely deleted or de-identified.

9. Your rights

You have the right to request access to the personal information we hold about you and to ask us to correct any inaccurate or outdated details. To make such a request, or if you have any concerns about how we've handled your personal information, please contact us using the details below.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The date at the top of this page indicates when the policy was last revised.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:

• Phone: 0401 857 159
• Email: mannersmowing.business@gmail.com